Mr Bit Casino - Player didn’t receive a bonus.

Abzocke! Habe 20 Euro eingezahlt und bin über den 100% Boni eingestiegen. Angepriesen wurde jedoch ein Bonus von 125% auf www.***.com

der Bonus wurde nicht addiert! Und der Support meinte ich sollte nochmal einzahlen?! Als ob ich nochmal das mache...

Kann nur davon abraten!

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the casino’s website, and this is the only Welcome bonus currently offered by the casino:

https://mrbit.com/en/info/welcome-bonus-terms

If this is the bonus you received (100% instead of 125%), then there is nothing more we can do. Please understand, we cannot punish the casino for not giving you a bonus from the affiliate website, as the casino is not obliged to do so, and the other website might be providing incorrect or outdated information.

If there is anything else, I could help you with, or if I misunderstood the issue, please do not hesitate to let me know.

Best regards,

Kristina

Hallo Kristina, ich bin über den Bonus eingestiegen und habe überhaupt keinen Bonus erhalten.

Thank you for the clarification, Daniel. Could you please confirm your deposited funds stayed untouched?

Hello Daniel,

As Kristina said we are unable to control other resources than our own. Although, we always thankful if you tell us whenever you see incorrect information, we will take appropriate actions.

I have checked you issue and here is what happened: you have got a welcome offer which consists of 100% bonus on deposit and 50 FS in "Jungle Jim and the Lost Sphinx" as it stated on our website. In order to receive a bonus it is important to choose a bonus first in section "promo" and then make a deposit. I see that you did it in the opposite order, that is why you did not receive a bonus.

I apologize for the inconvenience that has taken place, we have taken all facts into account. You may claim your bonus in "promo", no deposit required.

Sincerely, Mr.Bit

Dankeschön

Hello everyone,

Thank you very much Mr.Bit Casino for looking into this issue and for helping Daniel.

Daniel, can we consider this complaint to be resolved now? Do we have your permission to close the case?

We assume that Daniel doesn't need our help anymore, therefore we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.