The player from Spain has been waiting for the withdrawal of €1000 from Mr Thrills Casino since April 7, with the status still showing as 'processing.' Despite having a fully verified account, the player receives only generic responses from customer support regarding the delay, prompting them to file a formal complaint.
Mr. Thrills Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
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Mr. Thrills Casino
Safety Index:Very lowCase summary
Discussion
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6 days ago
Translation
Casino: Mr Thrills Casino
Problem type: Delayed withdrawal
I would like to file a formal complaint regarding a late withdrawal.
I requested a withdrawal of €1000 on April 7th, and the payment is still pending in "processing" status.
My account is fully verified (KYC completed) and there are no pending verification requests or restrictions on my account.
Despite contacting live chat support several times, I have only received generic responses such as "high demand" or "review by the finance team," without any specific reason for the delay or an estimated payment date.
Key details:
• Amount to withdraw: €1000
• Application date: April 7
• Status: Processing (pending)
• Account verification: Completed (KYC passed)
• Casino's response: Generic, without clear explanation or deadline.
I request assistance in resolving this withdrawal and obtaining a clear payment schedule or the completion of the payment.
I have attached all relevant screenshots of the withdrawal status and the communication with support.
Automatic translation:
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5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 days ago
Dear Vane84,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please share with me a screenshot of your withdrawal request? Please send the evidence to my email at tomas@casino.guru or post it here.
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
