Mr. Thrills Casino - Player's withdrawal is delayed.

Casino: Mr Thrills Casino

Tipo de problema: Retirada retrasada

Me gustaría presentar una queja formal con respecto a un retiro tardío.

Solicité un retiro de 1000 € el 7 de abril, y el pago aún está pendiente en estado de "procesamiento".

Mi cuenta está totalmente verificada (KYC completado) y no hay solicitudes de verificación pendientes ni restricciones en mi cuenta.

A pesar de haber contactado varias veces con el servicio de asistencia por chat en directo, solo he recibido respuestas genéricas como "alta demanda" o "revisión del equipo financiero", sin ninguna razón específica para la demora ni ninguna fecha estimada de pago.

Detalles clave:

• Importe a retirar: 1000 €

• Fecha de solicitud: 7 de abril

• Estado: Procesando (pendiente)

• Verificación de cuenta: Completada (KYC superado)

• Respuesta del casino: Genérica, sin explicación ni plazo claros.

Solicito ayuda para resolver este retiro y obtener un cronograma de pago claro o la finalización del pago.

Adjunto todas las capturas de pantalla relevantes del estado de la retirada y de la comunicación con el servicio de asistencia.

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Dear Vane84,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please share with me a screenshot of your withdrawal request? Please send the evidence to my email at tomas@casino.guru or post it here.

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear Player,

Thanks for providing the evidence via email.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr. Thrills Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers.

We strictly recommend staying away from Mr. Thrills Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.