The player from Italy had been waiting for his withdrawal of 200 euros from mrthrills29.com for 40 days, despite being informed that it would take 7-21 days. He expressed frustration over the ongoing delay after successfully passing all checks. The complaint was closed as unresolved due to the casino's consistent lack of response to multiple complaints, including this one. It was noted that the casino had a "No Reaction Policy," ignoring all mediation attempts. The casino's overall rating was affected by these unresolved complaints, and the player was advised to avoid this operator.
Mr. Thrills Casino - Player’s withdrawal has been delayed.
Unresolved
Our verdict
No reaction policy
Black points: 72
Amount: €200
Mr. Thrills Casino
Safety Index 1.0 Very lowCase summary
Discussion
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1 month ago
Translation
I signed up to mrthrills29.com almost 2 months ago
I passed all the checks and won 200 euros.
I've been waiting for my withdrawal for about 40 days. They told me 7-21 days, 40 days have passed and they just told me there's a delay!
it's something unfair and incorrect!!
It's been so many days and I still don't have my money
Help me!!!
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Do I understand correctly that this was your first withdrawal attempt at this casino?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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1 month ago
TranslationYes, first attempt after sending all requested documents and accepting them.
As of today, the withdrawal is suspended without understanding why.
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1 month ago
Dear rodman96,
Thanks for providing the evidence via email.
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr. Thrills Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers.
We strictly recommend staying away from Mr. Thrills Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
