The player from Croatia claimed that despite finishing in 2nd and 1st place in recent tournaments, he had not received the winnings and was falsely accused of having double accounts. He asserted that he had only one fully verified account and warned others about potential payout issues. The complaint was closed due to the player's lack of response to requests for further information and evidence needed to investigate the matter. We were unable to proceed with the investigation or provide solutions without his cooperation. The player could reopen the complaint in the future if he chose to resume communication.
Motherland Casino - Player's winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €450
Motherland Casino
Safety Index:Below averageCase summary
Discussion
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5 months ago
Won 2nd place in tournament that happened 2 weeks ago, won 1st place in tournament that happened a week ago.
They never credited won ammounts to my account. Instead they accuse me of double accounts and that is false. I have only 1 fully verified account.
Do not play there as they do not have money to pay you out, since they fake information to prevent you from getting 450$ imagine what happens with larger ammounts.
Also, owner is Iggy Azalea well known crypto scammer and rugpuller
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5 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Motherland Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you saved evidence of your placement in the 2 tournaments?
- Could you please share information about the tournament and its participation rules?
- Did the participation in the tournament require wagering of real money deposits?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Dear Jesus1312,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
