MonkeyTilt Casino - Player's withdrawal is delayed due to account restrictions.

I created account, deposited total of $69.02USD and claimed sign up bonus 500% first deposit bonus I believe. I fully completed wagering requirement (see in photos) 

Once finished requirement withdrawl was then denied saying error message to which I reached out to support who informed (see chat log) but importantly saying " I see you are currently connected from Ontario. This is a restricted region and we do not operate in Ontario so if you are using a VPN you can turn it off and you will be able to request a withdrawal." 

The site allowed 

Account creation from Ontario 

Deposits using crypto 

Bonus activation 

Email verification 

Full wagering 

This is unfair, restrictions shouldn’t be posted after I deposit and wager 

My demands would be full and fair payout if winnings 7308.53

Attached will be 

Balance 7308.53

Wagering proof

Deposit receipts 

Support chat

Jerome J. Z.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you filled out your profile correctly, including your country of residence and address? When exactly did you fill out your profile?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jerome13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.