Monixbet Casino - Player claims that payment has been delayed.

ive been waiting and begging for my withdrawel, after 62 mails with my vip manager no solution, just asking me to wait a little longer. But after reading all reviews im not in the mood of waiting anymore, its not nice feeling at all! We deposit and play with money we work hard for so when winning a bit back, you get happy, but this makes me overal sick! I never had such a problem playing for 15 years in control now.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for youre fast response, but if i check trustpilot, Some players have been waiting over 18 days. Tomorrow will be the 14th day still no withdrawel. 🙁

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Not payed out yet, 140 mails furhter. I just dont understand.

verification is done before the withdrawels so they are fine. They are just asking me to wait

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you contacted the casino to confirm whether your account verification process is fully completed and no additional documents or actions are required on your side at this point?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I did send all to dominika on the mail, im so tired and confused of this case, and a lack of communication with the casino. No clear answers, every time the same. This casino should be dealed with the proper way

Day 17 recieved 1 of the 3 withdrawels, dont understand this anymore, really need youre help please

Dear player, have you received the remaining two withdrawals as well, or are they still pending?

I recieved 2 of the 3 after three weeks, still waiting for one, and they are made all at the same day. But im sorry i dont feel like as if im getting helped here. Waiting 7 days here also for answer

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Monixbet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Monixbet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Romi,

On behalf of Monixbet Casino, I would like to sincerely apologize for the delay in withdrawal processing and for any inconvenience this may have caused.

We are pleased to inform you that all of the customers' withdrawal requests have now been successfully completed.

Thank you very much for your patience and understanding.

Respectfully,

Monixbet Casino Representative

Thank you, Monixbet Casino, for the information.

Dear user,

Please updateus about the situation.

Thank you in advance.

Respectfully,

Romi

Dear mmra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru