Monaco Jack Casino - Player's withdrawal is delayed.

I requested a withdrawal on the 19/05/2026 for the amount of €467, I have not received the withdrawal, its stuck in processing and the casino is not communicating with me at all.

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Dear rebec,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila