MoeMoe Casino - Player's withdrawal request is delayed.

I have tried to withdraw my winnings since the 13th May 2026 but I am just confused about what is going on... from the start they said just be patient... so firstly they said kyc ... ok but I was already verified. Then apparently the didn't have my id on file.. again weird because how would you verify my documents without that... then it was said that someone cancelled the withdrawal... another 3 days later after again for the 3rdtime doing the withdrawal I am stuck on waiting for the review... now moemoe in their terms and conditions state a 24 hour turn around... now I can accept delays ... no communication really

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that you have already passed the KYC verification in the past?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila