The player from Turkey had made a deposit of 10,000 TL via FAST bank transfer to Mobilbahis on December 3, 2025, but the funds had not been credited to his gaming account after 8 days. He had contacted customer support multiple times but had only received automatic replies and had requested either immediate crediting of the deposit or a full refund. We had advised the player to contact his payment provider to investigate the transaction, explaining that the process could take up to a month and that the casino might be unable to act until then. Due to the player's lack of response to our follow-up messages, the complaint was closed for the time being, with the option to reopen if the player resumed communication.
Mobil Bahis Casino - Player’s deposit has not been processed.
Closed
Our verdict
Player stopped responding
Amount: TL 10,000
Mobil Bahis Casino
Safety Index:Very highCase summary
Discussion
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4 months ago
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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3 months ago
Dear Daimon77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
