The player from Germany had been waiting for a withdrawal from Mr.Bet since March 30, 2026, encountering issues due to their use of a virtual credit card from Klarna. The casino requested proof of the credit card that could not be provided, which led to repeated rejections of submitted documents and no resolution to the withdrawal process. The complaint was marked as resolved by the player, and the issue was closed by the Complaints Team after the player's confirmation. The team acknowledged the resolution and offered further assistance if needed in the future.
MisterXvip Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €3,500
MisterXvip Casino
Safety Index:Below averageCase summary
Discussion
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2 weeks ago
Translation
Good day,
I've been waiting for a withdrawal from Mr.Bet since March 30, 2026. I made my deposit using a virtual credit card from Klarna, which seems to have been a big mistake. They requested physical proof of the credit card, which isn't possible with a digital card, and I informed the casino of this. All my documents, such as transaction receipts or bank statements, were rejected on the grounds that the documents only show the cardholder's name and not the card number. Klarna can't issue such a document. I specifically asked the casino about alternatives, and they allowed me to take a picture of the data from the app with a second phone. I did this, but it was rejected again because it violates their standards, even though they had suggested it as a possible solution beforehand. I honestly don't know what to do anymore. Every two days, I'm given the same standard excuses when I try to upload documents/verify my account.
Automatic translation:
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2 weeks ago
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2 weeks ago
Dear Rick_90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- What alternative verification documents have you attempted to upload, if any?
- Have you kept a record of all correspondence with the casino regarding this issue?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Petra
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1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Rick_90,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
