Mino Casino - Player demands refund after account violation.

Dear Casino Guru Team,

On May 17, 2025, I permanently closed my account on Rolling Slots due to a gambling problem. Both Rolling Slots and Mino Casino are operated by the same company, GBL Solutions N.V. Their own terms (Section 7.4) clearly state that if a player closes an account due to gambling addiction, they are strictly prohibited from playing on any sister casino under the same license.

Despite this active restriction, Mino Casino allowed me to register and deposit €340. I used my real name, my real address, and the exact same email address . I did not use a VPN or attempt to disguise my identity. Because of their own network exclusion rules, this account should never have been opened and the deposits should never have been accepted in the first place.

When I requested a refund, their risk team refused on August 28, 2026, simply claiming that played deposits cannot be returned. The casino cannot hide behind generic terms after failing its fundamental duty of care. More importantly, this creates an unfair one-sided situation: had I won, the casino would have inevitably voided my winnings and closed the account during verification by pointing to my active exclusion. The casino cannot keep my money when I lose while reserving the right to void winnings if I win.

I am requesting a full refund of my €340 in net deposits.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me the evidence that you informed Rolling Slots Casino of your gambling issues in 2025? Would you be able to share with me the confirmation you received regarding your self-exclusion status, if available?
• Send evidence to my email at tomas@casino.guru, or post screenshots here

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I have sent you the full email thread showing my self-exclusion request for problematic gambling on Rolling Slots

Best regards,

Jonathan

Thanks for the information provided.

Have you contacted Rolling Slots Casino and inquired about which brands the self-exclusion extends to?

Please let me know after you receive a response.

Thanks in advance for your cooperation.