The player from Italy has her account blocked by Millionaire Casino, with €2,300 remaining and two withdrawal requests canceled. Despite multiple inquiries, the casino claims she violated their terms without providing details, and she believes she is entitled to a refund.
Millioner Casino - Player’s account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
1d 16h 42m 19s
Millioner Casino
Safety Index 6.1 Below averageCase summary
Discussion
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1 week ago
Translation
On March 23rd, Millionaire Casino blocked my account with €2,300 still in it and cancelled the two withdrawals I had requested:
I've contacted the casino several times about this, and their only response is that I violated their terms and conditions, without going into specifics. I'm sure I played within their terms; I simply had the good fortune of winning on Hacksaw and Pragmatic slots, so I believe the casino should refund me the remaining balance in my Millionaire account.
Automatic translation:
Public
Public
5 days ago
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Public
5 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did you accumulate your winnings with or without a bonus?
- Could you please forward me the communication between you and the casino customer support regarding the closure of your account at veronika.f@casino.guru?
- Did you pass the full KYC verification at this casino before your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
