The player from Norway requested assistance regarding his account at Millioner.com, which he wanted to permanently close. Despite numerous emails confirming the closure, the casino ignored his requests and continued to send promotional offers. This had been ongoing for 2 to 3 weeks. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders. Consequently, the complaint was closed, but the player retained the option to reopen it in the future if he chose to communicate again.
Millioner Casino - Player’s account closure request is being ignored.
Closed
Our verdict
Player stopped responding
Amount: ??
Millioner Casino
Safety Index 6.8 Above averageCase summary
Discussion
Public
Public
8 months ago
Hello!
I opened an account on Millioner.com casino a couple of weeks ago and they are ignoring my e-mails where i confirm the permanent account closure.
I have sent them dozens of emails and they are ignoring my emails where i confirm the permanent account closure.
They have been doing this since the day i opened the account for approximately 2 to 3 weeks ago.
The agent's in the chat always says the same thing that they have no authorities to permanently close account's which is the first time i've experienced anything like it.
They keep on sending me offers by e-mails and ignoring my permanent account closure confirmations!
So please help dear casino guru, millioner.com is not taking me seriously it's the first time with any casino i have experienced something like this...
Public
Public
8 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear Ole85,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is katarina.d@casino.guru.
Thank you very much in advance.
Best regards,
Katarina
Public
Public
7 months ago
Dear Ole85,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
