Millioner Casino - Player believes that their withdrawal has been delayed.

I have 3,000 to withdraw, I have 3 active withdrawals of 500 euros and they have not been credited to my account in 3-5 business days as promised and 9 business days have passed and the money is still in the account.

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Dear TasosP,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I still haven't received my money! It's been 10 business days and my money still hasn't arrived!

Dear TasosP,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There is no news yet! The delay in my withdrawal continues! I am still waiting for my money!

Dear TasosP, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

14 business days have passed including today and not even 1 euro has been deposited! and we reached the 14th business day for them to ask me to verify my details! and beyond that I sent them and they are still taking too long to check them! I don't know what's really going on! but what I do know is that my money should have been deposited days ago! Simply unacceptable!!!!!

Dear TasosP, 

I’m sorry to hear about your negative experience.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila G.

Dear TasosP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been! so many days since I sent my documents for identification! and on their page in the required fields! and via e-mail! and still nothing!!!!!!! absolutely nothing! they have now become tiresome! IT'S BEEN WAY TOO MANY DAYS AND STILL NOTHING THIS SIMPLE!

Dear TasosP, thank you for your response.

I completely understand your frustration with the ongoing delays in your withdrawal. In order for me to better help you with this complaint, could you please share your communication with the casino?

Additionally, could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your cooperation.

Best regards,

Attila G.

Should I send them by email?

From what you see and from what I sent you, they are absolutely making fun of me!

I HAVE BEEN WAITING FOR 11 WORKING DAYS FOR THEM TO CHECK MY DOCUMENTS! AND 1 MONTH AND 4 DAYS EXACTLY SINCE I MADE MY FIRST WITHDRAWAL! YOU ARE NOT DOING THIS ANYMORE! AND I SEND A MESSAGE EVERY DAY TO THEIR LIVE CHAT AND ALL THEY TELL ME IS THAT THEY ARE FORWARDING MY REQUEST TO THE CORRESPONDING DEPARTMENT!!!!! YOU ARE NOT DOING THIS! NOW WE HAVE GONE TO ANOTHER LEVEL OF INSULTATION! DO SOMETHING YOU ARE NOT DOING THIS!

Dear TasosP, I completely understand your frustration with the lack of progress in regards to your verification and withdrawal. However, in order for us to be able to help you with your complaint, I would like to ask you to remain cooperative, as we need to properly assess the situation before we can take any further steps.

I would like to thank you for attaching your correspondence with the customer support. Could you please also attach a screenshot of your pending withdrawal?

Additionally, have you submitted all the documents in the requested format?

Thank you very much in advance for your patience and cooperation.

I hope that we can help you resolve this issue soon.

Best regards,

Attila G.

So they identified those documents for me but they asked for 2 more documents! I sent them to them yesterday with a difference of 1 hour from the moment they identified them and I'm still waiting!!!!!! you can't do this! clearly! they have delayed it forever! you can't do this situation! and I am completely cooperative!!! but I don't see any cooperation from Millioner's side!

Dear TasosP, thank you for your response.

In order for us to proceed with this complaint, I would like to ask you to address the requests from my previous message. Otherwise, I'm afraid we will have to close this complaint.

so!!!! let me cheat you on your previous request too! I accidentally canceled a withdrawal out of the 3 I had pending! so now I have 2 and it won't let me make a 3rd withdrawal again because it hasn't YET BEEN DONE!!!! The identification that should have been done a long time ago!!!!!! I'm sending you everything! I'm also sending you the one canceled one that I made by mistake!

Here is my evidence!!!! Do something, it's been so long! It's become unbearable!

Dear TasosP,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Hello TasosP,

I’m sorry to hear about the difficulties you’ve been experiencing. My name is Barbora, and I’ll be handling your complaint from this point onward. As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them. In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

This is how they behave there at Millionaire, while you discuss and mention the problems that exist, they abandon the discussion... and it's not the first time they've done this to me....

And still no action has been taken to identify my documents…eight business days since I sent the additional documents they asked for! We are now on the 9th day and nothing has happened! The first 4 took 13 business days to identify them! And now we are on the 9th day for the additional documents!!!!!!!

Dear TasosP,

Thank you for your update. I fully understand how frustrating and exhausting this situation must be for you, especially given the length of time you’ve been waiting and the repeated document reviews.

I want to assure you that I have already contacted the casino directly and escalated your case with them. At the moment, we are waiting for their official response regarding the status of your verification and pending withdrawals.

Please rest assured that once I receive any feedback or updates from the casino, I will inform you immediately here in this thread.

I kindly ask for your patience a little longer while we await their response. I understand this is not easy, but your complaint is being actively handled, and I will continue to push for clarification and resolution on your behalf.

Thank you for your cooperation.

Yes, press on, because you can't do it anymore, the issue has gotten out of hand! To wait 1.5 months and to get my money... also today we spoke with a Pavlos in the live chat and he told me the department has seen my 2 additional documents! But no action on their part... I can't understand what's going on...

Well! Listen to me! What casino millioner is doing is unacceptable!!!!! I waited 13 business days for them to identify my first 4 documents!!!! Then they asked me but I sent them two documents at the same time! And from December 9 they identified them today!!!!!! And today! December 24 they identified them and asked me again for a document this time the movements of my bank account from October 5, 2024! Until November 5, 2025!!!!!!! They are unacceptable! While I had sent them to the previous 2 that they asked me from October 4, 2025 to November 5, 2025 and in the first one I had asked me for November 2025!!!!! They are simply unacceptable!!!!! I don't know what they are trying to find! While the move to their casino was made on November 4, 2025 and in the version of the moves in Revolut it is clearly seen that the move to their casino was made on November 5, 2025!!!!!!! They are simply unacceptable and are clearly trying to make me suffer! I have been trying to get my money since November 4 and they think it is a game of patience!!!!!!!!!!!!!!!!!!!!! Please do something, it is clearly not going anywhere!!!!!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You must help! This thing is not happening… it is unacceptable what I am facing with this casino….

Take a look here. Well! They asked me again to send the transactions!!!! But for the wrong card!!!! It's not the card I made the deposit with!

This is my card and I sent it to them again!

Dear TasosP,

Thank you for your updates and for providing all the requested information and documents. I completely understand how frustrating this situation has been, especially given the repeated delays and additional document requests.

I want to let you know that the casino acknowledged on December 25, 2025, that they are expecting the requested document from you. I have escalated your case directly with them and highlighted the ongoing delays and inconsistencies.

At this stage, we are waiting for their official response once your document is submitted. I kindly ask for a little more patience while they review your case. Please rest assured that I will update you immediately here as soon as I hear back from the casino.

Thank you again for your cooperation and understanding. We are actively working to help you resolve this issue as quickly as possible.

So listen to me for a moment and see how the matter is! I have sent them what Millionaire is asking me for in PDF format, which was done for me by an employee of my own bank! And I also sent them proof that the employee sent me the PDF in an e-mail! I have sent them everything by e-mail, however, on their Millionaire page in the identification field they ask for the PDF but I cannot send them the PDF because it exceeds 5mb but at the same time I have sent it to them by e-mail! And still nothing, I don't know what else to do... I have earned the money legally, there has not been the slightest violation! And yet I have been tormented with this matter as long as it doesn't go!!!!!! I have reached the point where it can't be done anymore... I send it to them and yet they don't see the e-mail where I have sent them so many documents! I don't know what else to do! This is the first time this unacceptable thing has happened to me! UNACCEPTABLE!!!!! I can't have it all and still accept such suffering! They're tired! The tiresome guys! Do something, help me, don't be like this!

please answer me please!!!!!!!!!!!!!! they still haven't answered me anything!!! I've sent them an e-mail and they still haven't answered anything!

Dear TasosP,

Thank you for your message and for your continued patience.

I would like to inform you that I have received an update from the casino. According to their latest response, the casino has confirmed that the relevant team is currently reviewing your documents with priority and that they intend to follow up very soon.

I understand how exhausting and frustrating this process has been for you, especially given the length of time and the repeated document requests. Please rest assured that I am closely monitoring the situation and will continue to push the casino for a clear outcome regarding both your verification and the pending withdrawals.

As soon as I receive any further updates or a final decision from the casino, I will inform you immediately here in this thread.

Thank you for your cooperation.

Dear TasosP,

I’d like to update you on your case. We have received confirmation directly from the Millionaire casino via email that your account has now been fully verified.

At this point, could you please let us know:

• Are you able to log in normally?
• Has there been any update regarding your pending withdrawals?
• Have you received any new communication from the casino after the verification?

Please confirm if everything is now in order on your side, or if you are still experiencing any issues, so we can proceed accordingly and assist you further if needed.

Looking forward to your update.

Dear TasosP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Barbora
Casino.Guru