Milagro777 Casino - Withdrawal of player's winnings has been delayed.

Hello, I would like to file a formal complaint against the Milagro 777 casino.

I have a cumulative balance of almost $12,000 Mexican pesos that I won playing legitimately on their platform. When I tried to withdraw my winnings, they first asked me for a $100 deposit, then $300, and now they're demanding another $700, with no clear justification and no guarantee of payment.

This behavior strikes me as completely fraudulent. They're conditioning the withdrawal of my own winnings on additional deposits, which wasn't part of any previously agreed-upon terms or conditions.

I request your help in investigating this case and assisting in the recovery of my funds. I have screenshots and evidence of the transactions, if needed.

Thank you for your time.

Sincerely

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Have you already made a deposit at this casino before? If yes, did you use the same payment method to deposit as the one you're now trying to use for withdrawal?

Could you please share your communication with the casino regarding the deposits? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

It was hello good evening, it was a welcome bonus of 177 pesos, which I played and bet 300 pesos to increase the VIP level because it did not let me withdraw in it in VIP level 1 I write to Customer Service and they tell me you have to add 300 pesos more so I can withdraw the money by raising the account with that VIP 2 deposit that's what I did I do all the action to withdraw and first no interbank account accepted me, one from Banamex, a Mexican bank accepted it at the time of making the withdrawal, it rejected it because it asked me to play to bet the required amount I did, it was easy for me to play that little game of a dragon putting it on automatic spin, I put infinite spins because I wanted to bet on that game and I put automatic spins because it is annoying or sometimes one can be doing things while that is spinning, well that was the great excuse for not giving me the money to reject the transaction, and to block my account, I can't play, I can't withdraw, I can't do anything other than access it and they are super insistent that I deposit 700 pesos into their account, otherwise, they won't give me the money, but who can assure me that if I deposit that much they will give me the money?

Dear player, the practice of requesting multiple deposits, to pay for taxes or similar reasons, and the need to deposit to get a higher VIP level to be able to withdraw a higher amount are practices of scam websites, which you'd best avoid. Check our article warning about scam practices of similar websites here: https://casino.guru/scam-casinos-warning

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of your account with an active balance?
• Could you please share with me your communication with the casino supporting your claims? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

I already sent you the email

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear bm8vvgt5bn77,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Milagro777 Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Thank you, I will send you my casino player ID by email.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.