The player from Ireland was unable to withdraw his €2,108 winnings because his account had been blocked, despite being fully verified and having provided the necessary documents related to his closed card. He had been waiting for a month without any information from the casino. His complaint was marked as resolved, indicating that the issue had been addressed satisfactorily, and he had confirmed the resolution.
Midnite Casino - Player's account has been blocked.
Resolved
Our verdict
Case closed
Amount: €2,108
Midnite Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
4 months ago
Hello
I have accumulated €2,108 in my account. I made deposits using my card, but I can no longer make withdrawals to that card because it has been closed.
My account is fully verified and I have been trying to withdraw my money for a month, but the casino has blocked my account even though I have provided all the documents, such as proof of closure of the account from which I made the deposit, or proof of ownership of the card I would like to add for withdrawals.
However, since last week, the casino has not provided any information.
Public
Public
4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals from this casino before?
Have you used only one payment method for depositing money into this casino?
When was the last time you made a deposit using that card?
Did you cancel the card you used for depositing, or did it expire?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
4 months ago
Hello Veronika
Have you made any successful withdrawals from this casino before? No
Have you used only one payment method for depositing money into this casino? Yes, only the closed card
When was the last time you made a deposit using that card? 15th September
Did you cancel the card you used for depositing, or did it expire? I did not cancel it, bank closed it.
Public
Public
4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear gr4nt3,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
