The player from Finland reports that his casino account is blocked without reason after exhausting €1601, despite playing according to the rules using bonus money. He seeks assistance in retrieving his funds.
Midarion Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
2d 22h 32m 41s
Midarion Casino
Safety Index 7.2 Above averageCase summary
Discussion
Public
Public
6 days ago
Translation
Hello
I had previously contacted casino guru regarding blocking at the casino for no reason. Midarionn was also here. €1601 was exhausted and the casino blocked access to the account. I played with bonus money and according to the rules. Attached is evidence of deposit and withdrawal.
Kind regards,
[Redacted]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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4 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
