Mexplay Casino - Player’s winnings haven’t been received yet.

Llevo 5 meses intentando retirar mi dinero de mi cuenta en Mexplay, pero hasta ahora no he recibido ningún depósito. Cada vez que realizo una solicitud de retiro, me veo obligado a cancelarla y volver a hacerla, ya que no se procesa ni se concreta el pago. Esta situación se ha repetido durante meses y no he obtenido una solución por parte de la plataforma. Solicito urgentemente una respuesta y que se me deposite el dinero que me corresponde.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Due to the fact that this complaint is a duplicate of an existing one, it will now be rejected. Thank you for your understanding.