The player from Australia is facing difficulties withdrawing her $50 deposit, as the casino denied the process citing an error in her bet. She believes the casino is making excuses to avoid paying her.
METHMATE11 - Player's withdrawal request has been denied.
Opened
Current status
Waiting for Casino Guru to reply
1d 22h 12m 41s
METHMATE11
Safety Index:LowCase summary
Discussion
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Public
6 days ago
I want the money without a bonus from $50 that I deposited and the process to withdraw was denied. They said it was an error in my bed and sent me a picture that I will target below.
They’re just making excuse excuses not to pay me. Screenshots attached.
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Public
5 days ago
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5 days ago
Dear isitbella,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify the exact date you requested the withdrawal?
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
