Mellstroy Casino - Player's funds are confiscated due to unsupported network.

On August 11, 2026, I made a cryptocurrency deposit of 0.2999904 ETH to Mellstroy Casino using the deposit address provided on the casino’s deposit page.

The casino’s deposit page displayed the Ethereum option and the following deposit address:

0xffce41488c3638617a20e82ca4894c474f45ae3d

However, the deposit page did not clearly indicate which network had to be used or warn me that the transaction would not be supported on the network I used.

I sent 0.2999904 ETH from Binance to this exact address. The transaction was successfully completed and confirmed on the blockchain.

Transaction hash:

0xbadb85f0131c32713b41ec9df5ce6294abff898e9908937059512a0c509fa369

The funds were never credited to my Mellstroy Casino account. I contacted casino support, and they told me that the payment was not received by the provider and that the token/network was unsupported.

I am not asking for a casino bonus or compensation. I am asking for help recovering the 0.2999904 ETH that I sent to the deposit address provided by the casino.

I have screenshots of the casino deposit page, the blockchain transaction and my conversations with casino support. I would like Casino Guru to investigate the case and help me find a solution to recover my funds.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mellstroy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted support and ascertained which networks and/or tokens are supported before depositing in the casino?
• Was this your first deposit in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your message.

This was my first deposit at Mellstroy Casino. I did not contact the casino support beforehand to confirm which networks or tokens were supported.

I simply copied the deposit address/details provided by the casino and made the €500 deposit. I did not change or modify anything.

I can provide screenshots and my communication with the casino regarding this issue.

Best regards,

4emba

Thanks for your reply.

After careful consideration, we won't be able to help. There was no expectation that the chosen payment method would accept the token and/or network and result in a successful deposit. Since the casino has already confirmed the deposit is not recoverable, we can only recommend that you be more careful in your choice of networks and tokens used for crypto deposits anywhere in the future. Sadly, we are unable to assist you in cases where unsupported tokens were used for deposit via unsupported networks, and we can't fault the casino in this specific case or ask for compensation.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.