Mellstroy Casino - Player's funds are confiscated due to unsupported network.

On August 11, 2026, I made a cryptocurrency deposit of 0.2999904 ETH to Mellstroy Casino using the deposit address provided on the casino’s deposit page.

The casino’s deposit page displayed the Ethereum option and the following deposit address:

0xffce41488c3638617a20e82ca4894c474f45ae3d

However, the deposit page did not clearly indicate which network had to be used or warn me that the transaction would not be supported on the network I used.

I sent 0.2999904 ETH from Binance to this exact address. The transaction was successfully completed and confirmed on the blockchain.

Transaction hash:

0xbadb85f0131c32713b41ec9df5ce6294abff898e9908937059512a0c509fa369

The funds were never credited to my Mellstroy Casino account. I contacted casino support, and they told me that the payment was not received by the provider and that the token/network was unsupported.

I am not asking for a casino bonus or compensation. I am asking for help recovering the 0.2999904 ETH that I sent to the deposit address provided by the casino.

I have screenshots of the casino deposit page, the blockchain transaction and my conversations with casino support. I would like Casino Guru to investigate the case and help me find a solution to recover my funds.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mellstroy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted support and ascertained which networks and/or tokens are supported before depositing in the casino?
• Was this your first deposit in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas