Mellstroy Casino - Player's account has been closed without reason.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Is there a possibility that you have opened multiple accounts at Mellstroy Casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Final Response for Casino Guru

1. What games did you focus on? I focused exclusively on sports betting (football, basketball, baseball). I did not play any casino games (slots, live dealers). My betting turnover was honest and transparent. Regarding bonuses: I did not intentionally accept any bonuses; they were applied automatically by the system and I manually declined/cleared them before attempting my first withdrawal.

2. Is it possible that you opened several accounts in Mellstroy casino? No, this is completely excluded. This is my only account. I am fully aware that multi-accounting is prohibited on any platform. Furthermore, I successfully passed the KYC verification process and received an official confirmation email stating that my account was verified and withdrawals were available. If the system had any suspicions regarding duplicate data, the verification would not have been approved. A block occurring just 2 hours after a manual KYC approval is groundless and contradictory.

3. Did you receive your winnings with or without an active bonus? The winnings were obtained without the use of bonuses. I did not activate any promotional offers. Upon attempting my first withdrawal, I double-checked to ensure no bonus obligations were attached to the account. The entire balance consists of pure winnings from bets made with real funds.

CRITICAL UPDATE (Evidence of Unfair Conduct):

Regarding the specific accusations: I have obtained screenshots from the casino's official community where a representative finally stated the reason for the block: "betting fraud (surebets) + multi-accounting with overlapping crypto transactions."

I strictly deny these allegations based on the following:

No Surebets: My bets were placed on major high-liquid markets (Top European football leagues, top-tier basketball, and baseball). Arbitrage is virtually impossible and non-viable on such events.

No Multi-accounting: I use a unique device and my own personal crypto-wallet.

The Logic Gap: Most importantly, the casino manually reviewed and approved my KYC. If there were any "overlaps" or links to other accounts/wallets, the security system would have flagged them during the verification process, not 2 hours after officially clearing my account.

Privacy Violation & Data Breach: The operator is discussing my private account details and specific accusations in a public Telegram chat with third parties instead of providing evidence to me or the mediator.

I am fully prepared to provide undeniable confirmation for all my statements, including:

Censorship Evidence: Screenshots showing I was blocked in the general community chat immediately after raising my issue.

Data Privacy Breach: Proof of my personal case details being transferred to 3rd parties without consent.

I am ready to upload these screenshots as supplementary files to this complaint upon request.

Thank you for your reply. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.