Mellstroy Casino - Player questions legitimacy of affiliate site.

Здравствуйте! Я зарегистрировался и выиграл крупную сумму на партнерском сайте компании 1Win, который рекламируется как Mellstroygame. В футере сайта указана лицензия 1Win NV № OGL/2024/587/0621. Пожалуйста, помогите проверить URL-адрес моего сайта: https://mellfan.com/. Это официальное зеркало/продукт компании 1Win или фейковый фишинговый клон? Хочу убедиться перед прохождением верификации в пятницу. Спасибо!»

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Are you able to access the Mellstroy Casino website using the following link: https://mellstroy.com/? If so, are you able to log in using the same credentials that you use for mellfan.com?
• Does the account appear to be the same one, including your game history, personal details, account balance, and other account information, suggesting that it is a mirror of the same casino?
• Have you made any deposits into your Mellfan Casino account?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, kindly specify its details.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Приветствую! На mellstroy.com зайти не могу — региональный блок. Играю на mellfan.com без VPN. Депозитов еще не делал. Играл только в Zeus и Hades на приветственный бонус, отыграл вейджер, на балансе 500 000 рублей. Специально жду вашей проверки платформы, прежде чем проходить верификацию и вносить депозит для вывода.​

• Have you been asked to make any deposits before you were able to submit a withdrawal request?
• Can you find the terms and conditions of the bonus you activated and played with anywhere on the casino website? Since you received the bonus without making a deposit, it is possible that it is subject to a lower maximum cash-out limit than the amount you won.

Also, if you have any conversations with customer support regarding your withdrawal requests or verification, please forward them to me, as they may be helpful during our review of the casino. My email address is veronika.f@casino.guru.

For now, we can not yet confirm if both websites are related. If you have any suspicions about Mellfan being a scam site, you may check our article about how to identify scam casinos here.

Thank you for your cooperation.

Dear Vladyslav777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru