Megarich Casino - Player's account is closed, funds confiscated.

Hello,

I would like to file a complaint against MegaRich Casino.

I deposited €300 and won approximately €1,000. When I requested a withdrawal, the casino asked me to complete the verification process, and I submitted all the requested documents.

Instead of processing my withdrawal, I received an email claiming that I had allegedly violated their Terms and Conditions by having multiple accounts. I do not remember ever creating more than one account, and the casino has never provided any evidence to support these accusations.

I repeatedly asked the casino to provide proof, such as the alleged duplicate account, IP addresses, device information, or any other evidence they relied on. They have completely ignored my emails and have never responded.

What is even more concerning is that the casino also confiscated my €300 deposit. They did not return my deposit or pay my winnings. In my opinion, this is unfair and unacceptable. If they believe I violated their rules, they should at least provide clear evidence and explain why they also kept my own money.

I kindly ask Casino Guru to investigate this case and request that MegaRich Casino provide concrete evidence for their allegations. If they cannot provide such evidence, I ask that my €300 deposit and my winnings of approximately €1,000 be returned.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you received any confirmation regarding successful verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina