Megarich Casino - Player’s account closure request is ignored.

Good evening,

my problem is a bit different. For months now, I’ve been asking the administrators of the Megarich page to close my account because I had already lost a lot of money and wanted to take a break. Even now, after repeatedly requesting this, they still haven’t closed my account — deliberately — so that I would keep playing. They keep telling me, "just take a short break, there’s no need to close your account."

I’ve reached the point where I’m begging them and even threatening to report them here… and now they’re not replying to me at all. So, here I am

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Dear MikeJls,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Good evening, I have sent you the account closure request at your email.

Thank you for your email.

I have reviewed your account closure requests, and I would like to emphasize that Casino Guru can assist with account closure only in cases where a player wishes to self-exclude due to gambling-related problems. Unfortunately, we are unable to intervene if the reason for closing the account is simply a loss of interest in the casino. In such cases, you may simply stop visiting the website.

However, if you feel that gambling has become a burden or you are experiencing any signs of gambling problems, please let me know. We will gladly guide you through the self-exclusion process and provide additional support if needed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MikeJls,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika