MegaFishWins Casino - Player's account remains closed despite self-exclusion requests.

This casino does not honor self-exclusion requests. You keep asking to self-exclude and they DO NOT REPLY TO ANY email.

chat is useless, keeps saying send us again we didn't receive your email, another customer service representative says we received your email we are working on it.

I haven't received a response to any of my emails.

Self exclusion sent on 21.08.2028 due to a gambling problem.

Self exclusion sent on 28.08.2026 due to a gambling problem.

they only closed the account sometime between 02.-03.09

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MegaFishWins Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas