Mega Riches Casino - Player’s account has been mishandled and complaint ignored.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you register at Mega Riches Casino? Were you already registered with GAMSTOP at that time?
• When was the last time you deposited funds into your Mega Riches account?
• When was the last time you accessed your account at this casino?
• How many accounts have you created at Mega Riches Casino? Did you provide your true personal information when registering each account, and does this information match the details registered with GAMSTOP?
• You also mentioned that you submitted a vulnerability disclosure to the casino on 22 April 2026. Could you please forward us the original, unedited correspondence in which you disclosed your circumstances to the casino?
• Finally, please forward us the original complaint you submitted to the casino on 24 June 2026, as well as the correspondence showing that the casino subsequently treated 10 August 2026 as the date on which your complaint was registered. My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation.

Best regards,

Veronika