The player from the Philippines had a pending withdrawal that had not been processed, and his account was currently blocked. He was willing to forward email correspondence regarding the issue. After reviewing the situation, it was determined that the casino's decision to block the account might have been due to detected activity related to sports betting. The Complaints Team was unable to interpret the casino's investigation results adequately, which led to the closure of the complaint without further intervention.
Mega Dice Casino - Player’s account is blocked.
Closed
Our verdict
Other
Amount: 6,000 USD₮
Mega Dice Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
3 months ago
I have pending withdrawal but still not process yet and the casino blocked my account. I can forwad the conversation by email thank you
Public
Public
3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Thank you for your reply, Hendryanto. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
