The player from Vietnam attempted to withdraw money from Megadice but had his account closed after submitting the requested verification documents. After reviewing the situation, it was determined that the casino's investigation into the player's account activity could not be adequately interpreted by the Complaints Team. Consequently, the complaint was closed as the team was unable to assist further in resolving the issue.
Mega Dice Casino - Player's account has been closed.
Closed
Our verdict
Other
Amount: 1,100 USD₮
Mega Dice Casino
Safety Index:LowCase summary
Discussion
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11 months ago
I withdrew money megadice asked me to verify but when I sent all the verification documents as requested by megadice they closed my account and did not let me withdraw money
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11 months ago
Dear Cuong146,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- When exactly did you open your casino account, and when was it closed?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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11 months ago
I mainly play sports betting. I opened my account on April 11 and my account was locked on April 17. During the game I had winning bets and did not receive any promotions from the provider.
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11 months ago
Thank you for your reply, Cuong146. Please understand that if you have mainly placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
