The player from Texas had requested a withdrawal three weeks prior, consisting of two redemptions of $100 and $250, but had not received the funds. Despite multiple communications with Customer Service, he continued to receive the same response regarding the delay. We ultimately closed the complaint due to his absence of response to inquiries and reminders. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
Mega Bonanza Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: $350
Mega Bonanza Casino
Safety Index:Below averageCase summary
Discussion
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1 year ago
I have two redemptions one for 100 the other one for $250 I submitted I talked to them several times to Customer Service. They keep telling me the same thing that is a large of withdrawals and they will get back with me soon.
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1 year ago
Dear chatanjr,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Bonanza Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of bonus money?
- Could you please share with me any relevant interaction with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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12 months ago
I’m a first time player with that casino. I never made a withdrawal before I have gave them my info for the deposit and account number payment times.
I never had a bonus set up. I made deposits but never a bonus.
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11 months ago
Dear chatanjr,
Has the casino processed one or both of your payouts since your last reply?
Please let me know.
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11 months ago
Dear chatanjr,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
