Mega.Bet Casino - Withdrawal of player's winnings has been delayed.

Este casino é uma farsa!!!

Fiz um pedido de levantamento dia 5/12 e esteve pendente ate hoje, dia 8/12!! Hoje o pedido foi cancelado porque tinha um bonus ativo, o que é mentira!!! Para poder fazer o pedido de levantamento tive que cancelar todos os bonus ativos! Casino desonesto e sem credibilidade nenhuma!

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Dear mariacarv777777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am submitting a complaint regarding Mega.bet for blocking my withdrawal of 500 EUR.

I deposited via Multibanco (bank transfer – Millennium BCP, Portugal). The casino claims that my withdrawal was "cancelled by my bank", which is false. My bank confirmed that no cancellation was made, and the casino refuses to provide:

ARN / RRN / transaction ID

Bank error code

Payment processor evidence

They instructed me to request a new withdrawal, but continue to avoid providing proof of any attempted payout.

This appears to be a case of unjustified withholding of funds. I request CasinoGuru’s assistance in resolving this matter.

Dear mariacarv777777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nao recebido

Hello mariacarv777777,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear mariacarv777777, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

Thank you very much in advance for your reply.

Dear mariacarv777777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru