The player from Portugal faces difficulties withdrawing her funds because there are no available withdrawal methods at the casino. She urgently needs assistance to resolve this issue.
I urgently need help I have a withdrawal amount and I can't withdraw it in this casino there is no withdrawal method
I really need help please
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Dear Fofix_898ana,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
Good morning, I hope you can help me please
They tell me to wait 72 hours
They say my withdrawal requests are being processed
But there's no way of receiving them
Anyway
The only withdrawal methods
Is by master card
It has to be with the details of the ATM card
I hope you can help me
Because I've seen so many complaints about this casino
I hope you can help me please
My 3 withdrawals have been refunded to the gaming account
It means that they returned the money to my gaming account.
That the payment provider was having problems. Now I've tried a new request for a smaller amount of €200 and we'll see if they come up with any more excuses.
I hope that casino guru will help me because I really need this money and I have a total of 7000€.
Hello Fofix_898ana,
We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
Dear Fofix_898ana, thank you very much for your response. To better understand your current situation, could you please confirm the following details?
· Could you please advise if you have been informed about any alternative method to withdraw your winnings?
· Have you completed the KYC verification?
· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
Thank you once again for your patience and cooperation
Best regards,
Attila
Dear Fofix_898ana,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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