HomeComplaintsMega.Bet Casino - Player's withdrawal is blocked due to no methods.

Mega.Bet Casino - Player's withdrawal is blocked due to no methods.

Opened
Current status

Waiting for player to reply

6d 22h 37m 8s

Mega.Bet Casino
Safety Index:Very low

Case summary

The player from Portugal faces difficulties withdrawing her funds because there are no available withdrawal methods at the casino. She urgently needs assistance to resolve this issue.

Public
Public
9 hours ago
ptTranslationgb

I urgently need help I have a withdrawal amount and I can't withdraw it in this casino there is no withdrawal method

I really need help please

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Dear Fofix_898ana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Could you please specify how many days ago was your withdrawal requested?
  • Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila


Fofix_898ana has 6d 22h 37m 8s to reply

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