Mega.Bet Casino - Player’s account has been closed with confiscated funds.

I would like to file a complaint against Mega.bet regarding an unfair account

closure and confiscation of my funds.

I confirm that I played on Mega.bet honestly, independently, and in good faith.

I did not use any bots, automation, arbitrage betting, VPN abuse, multiple

accounts, collusion, or any prohibited methods. All bets were placed manually

using my own funds.

On 30 December 2025, I requested a withdrawal of 871 USDT. Shortly after submitting

the withdrawal request, my account was blocked and later permanently terminated.

Mega.bet claimed that my account was involved in "suspicious and fraudulent

activity" and referenced Sections 3.10, 4.1.7, and 16 of their Terms of Use.

However, Mega.bet failed to provide:

• Any specific explanation of the alleged violation

• Any evidence such as bet IDs, timestamps, or activity logs

• Any prior warning or an opportunity to explain

My deposits were accepted and normal betting activity was allowed. Action was

taken only after I requested a withdrawal, which raises concerns about unfair

and non-transparent practices.

I contacted Mega.bet support and asked for clarification, but they refused to

provide concrete evidence and upheld their decision.

I believe this is an unjustified confiscation of legitimate funds based on vague

terms and suspicion rather than proven wrongdoing.

I respectfully request CasinoGuru’s assistance in reviewing this case and helping

reach a fair resolution.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Roh7887,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you received any official accusation or warning from the casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

1. I play sports betting

2. My account is not verified not asking me casino complete verification

3.i am contact support and i received email

Following a compliance review, we identified suspicious and fraudulent patterns linked to your account. As per our Terms of Use, we reserve the right to close any account found to be engaged in fraudulent, dishonest, or manipulative behavior. For details, please refer to Section 3.10, Section 4.1.7, and Section 16 of our Terms of Use: https://mega.bet/policy/terms-of-use/

Your account has been terminated, and all winnings associated with fraudulent activity have been forfeited.

4. Active bonus play real money

Dear Roh7887,

Please understand that if you only placed bets on sports and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have sufficient insight into this specific field of online gambling, we are unable to interpret the casino’s investigation results or explanation accurately and therefore cannot judge this case fairly. We do not believe your complaint is unjustified, but unfortunately, we cannot evaluate the issue properly.

After reviewing all your information, we are forced to reject this complaint. I’m sorry we were not able to assist you directly with this matter.

However, to help you move forward, here are some specialized websites that may be able to assist you with sportsbook-related complaints:

• https://www.safebettingsites.com/complaints/
• https://www.bookmakersreview.com/sportsbook-complaint/
• https://www.bookmakers.bet/submit-a-complaint/
• https://www.askgamblers.com/submit-complaint

I hope these resources help you resolve the issue efficiently. Thank you for understanding the limits of our support in this area, and please don’t hesitate to contact us in the future if you encounter any issues with this or any other casino. We will always do our best to help.

Best Regards

Petra