Mega.Bet Casino - Player’s account has been closed and winnings confiscated.

i won first time in my life, then the payouts started, they payout some money but than they closed my account whit 15 on my balans. saying : "Your account has been terminated, and all winnings associated with fraudulent activity have been forfeited"

I am over a month waiting but stil nothing they don’t want to pay, can someone help me ?

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

hello,

i had now bonus and also no bonus issues, they payed more than the half of the money out, than they asked for verification i succesvol did that then they closed my account reason they send this: "Following a compliance review, we identified suspicious and fraudulent patterns linked to your account. As per our Terms of Use, we reserve the right to close any account found to be engaged in fraudulent, dishonest, or manipulative behavior.

For details, please refer to Section 3.10, Section 4.1.7, and Section 16 of our Terms of Use: https://mega.bet/policy/terms-of-use/ [https://mega.bet/policy/terms-of-use/]"

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Do I understand correctly that the casino closed your account after you submitted the documents for the KYC verification? If that is the case, has the casino indicated that there may be an issue with approving specific documents?

I look forward to your reply.

hello, no document were good, they payout some money, than they send this :

"Following a compliance review, we identified suspicious and fraudulent patterns linked to your account. As per our Terms of Use, we reserve the right to close any account found to be engaged in fraudulent, dishonest, or manipulative behavior"

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello Atilla, i already send you email week ago please check your spam box, did you received?

Thank you for your response. Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Thank you in advance for your reply.

hello, live casino and slots

Hello Casino Guru Team,

We have contacted the Casino Guru complaint manager regarding this case and have provided all the necessary information and supporting evidence for review.

Please let us know if any additional details or documentation are required from our side.

Best regards,

Mega.Bet Casino Team

Dear Mega.Bet Casino Team,

Thank you for your response. Unfortunately, I am unable to find the email containing the relevant evidence. Could you please let me know which email address you used to send it?

I appreciate your cooperation and understanding.