HomeComplaintsMega.Bet Casino - Player’s account has been closed and winnings confiscated.

Mega.Bet Casino - Player’s account has been closed and winnings confiscated.

Opened
Current status

Waiting for player to reply

6d 22h 48m 3s

Mega.Bet Casino
Safety Index 2.8 Very low

Case summary

The player from the Netherlands has had his account terminated with a remaining balance of €15 after winning and is informed that his winnings are forfeited due to alleged fraudulent activity. He has been waiting for over a month for assistance and is frustrated with the lack of payment.

Public
Public
9 hours ago

i won first time in my life, then the payouts started, they payout some money but than they closed my account whit 15 on my balans. saying : "Your account has been terminated, and all winnings associated with fraudulent activity have been forfeited"

I am over a month waiting but stil nothing they don’t want to pay, can someone help me ?

Public
Public
1 hour ago

Important notice:

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Public
Public
1 hour ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

johnholland has 6d 22h 48m 3s to reply

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