The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Mega.Bet Casino - Player claims that payment has been delayed.
Opened
Current status
Waiting for a delayed payment
10d 1h 57m 45s
Mega.Bet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
22 hours ago
Translation
Good morning, I signed up to the mega555.bet website and decided to play as the site does not ask for verification of documents, I won €9000 and only €421 plus €125 came into my account, I made the rest of the winnings on April 24, 2026 via VISA method, that is, P2P transfers and I have not yet received the remaining amounts. The site has a maximum limit of €500 for each withdrawal but lets you withdraw the rest of the money.
The site doesn't allow me to contact customer support, nor do I have access to an email to get in touch, but they do have an App.
How can I talk to someone at this casino site?
Will I receive my winnings?
I can't get in touch with customer support, it won't let me enter that setting.
Can you help me?
Automatic translation:
Public
Public
22 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
22 hours ago
Dear AndreDuarte10,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
