MCW Casino - Player's account access is restricted after withdrawal request.

I made a withdrawal request of 2050৳ at 22.49 on 9th Aug 2026. The withdrawal was pending until i made my second deposit on very next date at 4.54 on 10th Aug amount of 500৳ via nagad. And from that time i cant access my account anymore but after 20 hrs when i access my account theres no money and showing transaction history its made adjustments of total 2565.30৳. But after making my second successful deposit i didnt able to place any bets. I ahe attached all screenshot here. I want my money back.when i tried in live chat they didnt discussed with me fairly.

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Dear rynssu100,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I bet both sports & slots. Before make the withdrawal mcw must need to verify kyc and i did before make the withdrawal request. in the screenshot you can see after making the withdrawal request, this was pending. And after 6 hrs i tried to cancel the withdrawal request and add the money on my mcw account to bet on cpl match. But they gold me nothing but asked me to wait untill the withdrawal be success. Then i made my second deposit of 500৳ and then mcw made my account freeze. I couldn’t log in and cant bet with my deposited money. You check the screenshot, they adjusted my all money including the withdrawal amount and deposited money also. They doing scams like this in Bangladesh. My many friends are victim like me. Please take action immediately on this type scams. Now they are telling that my ip is problem so they adjusted my money. Its really not like that. If ip is the issue then why they didnt freeze my account when i make my first deposit??? Why they told me after 18 hrs? Please take acfion. Mcw scams many people here. I want my money back. Atleast the amount i made my second deposit money, if mcw convince you with the ip issue. But the money i deposit second time? Why? Please help me

Dear rynssu100,

Thank you very much for your reply and for clarifying the situation.

Could you please confirm whether your KYC verification was fully completed and approved by the casino before you submitted the withdrawal request?

Additionally, could you please send me the documents you submitted to the casino for the KYC verification, along with any relevant communication regarding the alleged IP issue and the subsequent adjustment of your balance?

You can send the documents to karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

theres no documents to verify mcw accounts. Only verify mobile number, email address and date of birth. This is the way they verify players accounts. And if these arent complete, no withdrawal request can be made on mcw accounts. You please talk to mcw regarding my dispute. Please help me.

Dear rynssu100,

Thank you very much for your clarification.

Since you mentioned that the casino referred to an IP-related issue, I would like to clarify a few additional details:

• Is there anyone else in your household who has or previously had an account with MCW Casino?
• Could anyone else have accessed or registered at MCW Casino using the same internet connection or IP address as you?
• Did you use a VPN, proxy, or any other software that could have changed or masked your IP address while accessing the casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

No. Thers no chance i have another mcw account but i have mcw affiliates account. No way! I never use vpn. You are not working on my dispute money. You are tottaly dont working on mh issue. Please stop scamming

Dear rynssu100,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear rynssu100,

I sincerely apologize for the inconvenience you have experienced with your account being blocked. Please rest assured that I will reach out to the casino to expedite the resolution of this issue.

Additionally, I would like to invite a representative from MCW Casino to join this conversation to assist in addressing this matter.

Dear MCW Casino,

could you kindly clarify the reason behind the blocking of the player’s account? It would be greatly appreciated if you could provide any relevant evidence as well. You may share your statement and any supporting documents here or, if preferred, send them to my email address at jana.k@casino.guru.

Thank you very much for your cooperation and assistance in this matter.

Kind regards,

Jana

They wont be able to provide excat reason or any proof of adjustment of my money. I want my money back at any cost. Or if you dont take action then i need to raise a compliant to IBAS. how long will you take to solve this issue?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They don’t care your rating!! I need money. I want my money back please help me. You also know that mcw scams people. And you also cant solve my issue. Please suggest me some of best sites for betting from Bangladesh which has kyc verification system and many international currencies & provides best customer service. Please

Dear rynssu100,

I have made several attempts to reach out to the casino, but unfortunately, I have not been successful in establishing contact. I understand that without their cooperation, it can be challenging to find a resolution. Since the casino is currently operating without a valid license and has not provided any alternative dispute resolution (ADR) service, we are left without a gaming authority to assist us.

In light of this situation, I will mark your complaint as "unresolved" in our system. I completely understand that this outcome may not be the resolution you were hoping for. However, the decrease in the casino's rating due to unresolved complaints might encourage them to reconsider their approach. Should the casino respond, we will reopen your complaint and notify you promptly via email.

For future reference, I recommend selecting casinos based on their reviews and ratings to help prevent similar situations from arising. I sincerely apologize for not being able to provide more assistance in this instance.

Best regards,

Jana