McLuck Casino - Player’s account is closed with no explanation.

Miércoles 18 de febrero fui una ganadora en el juego de casino en línea luego de haber ganado al otro día me mandaron un correo diciendo que me habían bloqueado la cuenta sin darme explicación sobre mi pago me he tratado de comunicar con ellos y no tengo respuesta ninguna

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with McLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your player's account verified? Could you please list which documents you submitted during the process?
• What games did you play to accumulate your current balance in the casino?
• Have you made any previous successful payouts from the casino?
• Did you achieve your current balance by participating in any promotion? Which one?
• Have you used a payment method in your name when depositing and requesting a payout?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas