The player from Georgia's account was closed due to accusations of fraudulent activities, multiaccounting, and money laundering, which he believed to be a mistake. He had lost 108 USD and requested to withdraw his remaining funds. The player confirmed he only bet on sports and had passed KYC, with no other household members having accounts. The complaint was closed as the Complaints Team could not fairly assess the casino's investigation or explanation regarding the account closure. It was concluded that assistance could not be provided in this case due to insufficient insight into the specific gambling activities involved.
MaxWin Casino - Player’s account has been closed for alleged fraudulent activities.
Closed
Our verdict
Other
Amount: $108
MaxWin Casino
Safety Index 7.0 Fresh casinoCase summary
Discussion
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1 month ago
My account was closed with the reason "fraudulent activities, multiaccounting, money laundering". i think this is some kind of mistake, i lost 108 usd cause of this. At least let me withdraw my funds. Thanks
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear kitela,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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1 month ago
I bet only on sports. I had kyc passed and i am the only one on this household with the account
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1 month ago
Dear kitela,
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.
Best Regrads,
Petra
