MaxWin Casino - Player’s account has been closed for alleged fraudulent activities.

My account was closed with the reason "fraudulent activities, multiaccounting, money laundering". i think this is some kind of mistake, i lost 108 usd cause of this. At least let me withdraw my funds. Thanks

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Dear kitela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra