The player from Germany had a pending withdrawal of €160.00 since June 14th, which remained in 'processing' status despite his fully verified KYC status. He requested prompt transfer of the amount, noting the casino's repeated excuses about being overloaded. He confirmed that the winnings were made with a 400% bonus after fully wagering it, and that he had already contacted support six times without resolution. We were unable to move the complaint forward because the casino had a history of 5+ closed cases under the No Reaction Policy and had not cooperated with us. The complaint was therefore closed as unresolved, which affected the casino’s rating.
Maximalbet Casino - Player's withdrawal is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 30
Amount: €160
Maximalbet Casino
Safety Index 0.5 Very lowCase summary
Discussion
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Have you tried contacting the casino's customer support in relation to this issue?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 week ago
Translation
I only made one deposit there in total.
I made this deposit with a 400% bonus. I fully wagered the bonus (through a lot of luck, of course) and therefore it was possible to make the withdrawal.
I have already asked support via live chat six times to process the payout. I always received the same response, that they were overloaded, and an AI always answered.
(After almost 2 months, you shouldn't be overwhelmed, as payouts are usually made automatically anyway.)
I am very happy that you (Guru - Attila) got in touch 🙂.
Automatic translation:
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5 days ago
Dear player,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Maximalbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximalbet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
