Maximalbet Casino - Player's withdrawal is delayed.

Hi, I’ve requested a withdrawal. I’m very skeptical about whether they’ll actually pay it out. I also have more funds in my balance that I’d like to withdraw. Live chat told me the payout process takes 7–21 days; that timeframe has passed, and I don't get the impression they’re going to go ahead with the payment. Please help me!

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Dear Lasoiri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Have you contacted customer support regarding the delay of your withdrawal? If so, please post screenshots of your correspondence.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean