Maximalbet Casino - Player’s withdrawal has been severely delayed.

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I am requesting your urgent help regarding a severely delayed withdrawal at Maximal Bet Casino (operating under domains maximalbet2.com / maximalbet9.com).

I currently have a pending withdrawal request for €500.00 submitted on June 2nd, 2026 (Transaction ID: 265193) which has been stuck in "in progress" status for over 45 days. Prior to this, my withdrawal request from May 25th, 2026 (Transaction ID: 258497) was canceled by the casino under the excuse of "security and fraud protection" to keep my funds safe.

However, after forcing me to submit the new withdrawal request on June 2nd, they have completely stalled the payment. My account is fully verified. Whenever I contact live chat support, the agents (such as agent Sonya) use repetitive stalling scripts, stating that "the funds are safe" and blaming the "financial department" for the delay. They even gave conflicting information, claiming the amount was in British Pounds (£) when my account currency is clearly Euros (€).

Furthermore, their official support email (support@maximalbet.com) is completely broken and returning a "554 5.7.1 Relay access denied" error, meaning they have shut down their communication channels to avoid players. The platform has also hidden my past transaction history from my profile dashboard.

I have attached clear screenshots of the pending transaction, the canceled transaction, the live chat transcripts, and the email delivery failure notice proving they are intentionally withholding my money and blocking contact. Please help me recover my €500. Thank you.

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Dear Chris45,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Have you accumulated your winnings with the help of a bonus?
• Is the support reachable via the live chat?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas