HomeComplaintsMaximalbet Casino - Player’s withdrawal has been delayed.

Maximalbet Casino - Player’s withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

5d 22h 46m 6s

Maximalbet Casino
Safety Index 6.8 Fresh casino

Case summary

The player from Austria has been waiting for a withdrawal of €1,900 since May 2, 2026, which has exceeded the initial claim of 21 business days. He finds inconsistencies in the casino's terms regarding withdrawal times and suspects that the casino's licensing information is fraudulent. He seeks assistance in recovering his winnings.

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8 hours ago

I requested a withdrawal of €1,900 on May 2nd, 2026. The casino support initially claimed it would take 21 business days. This timeframe has passed, and my payout is still "in progress". I have checked their official Terms and Conditions, and there is no mention of a 21-business-day waiting period; in fact, they promise rapid withdrawals. Furthermore, their listed license (Master License 34389464EU) is completely fraudulent, as Curaçao does not issue EU licenses. They ignored my emails and only gave standard stalling excuses on live chat. I request help in recovering my €1,900 winnings.

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1 hour ago

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1 hour ago

Dear Okey12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

  • Have you made any successful withdrawals before?
  • Could you please confirm if your account is fully verified?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Okey12 has 5d 22h 46m 6s to reply

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