Maximalbet Casino - Player’s withdrawal has been delayed.

I requested a withdrawal of €1,900 on May 2nd, 2026. The casino support initially claimed it would take 21 business days. This timeframe has passed, and my payout is still "in progress". I have checked their official Terms and Conditions, and there is no mention of a 21-business-day waiting period; in fact, they promise rapid withdrawals. Furthermore, their listed license (Master License 34389464EU) is completely fraudulent, as Curaçao does not issue EU licenses. They ignored my emails and only gave standard stalling excuses on live chat. I request help in recovering my €1,900 winnings.

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Dear Okey12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm if your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Jean,

Thank you for taking my case. Here are the answers to your questions:

Have you made any successful withdrawals before? 

• No, this is my very first withdrawal attempt on this platform.

Could you please confirm if your account is fully verified?

• The casino has not requested any verification documents from me so far. My profile shows no pending verification requests.

Have you accumulated your winnings with or without an active bonus? 

• Yes, a bonus was active, but the wagering requirements were fully and successfully completed. If they hadn't been met, the winnings would not have been transferred to my real money withdrawable balance. Furthermore, during my multiple live chat conversations, the support agents never mentioned any issues or irregularities regarding the bonus; they only cited general high demand and security checks as the reason for the delay.

Thank you for your help, and please let me know if you need any of my screenshots.

Best regards,

Dear Okey12

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Okay thank you am waiting

Dear Okey12,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Maximalbet Casino to join this conversation and assist in addressing the complaint.

Dear Maximalbet Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Okey12

I have tried to contact the casino repeatedly, but without success. I am afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid licence and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may help to change the casino’s approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend that you choose casinos based on their reviews and ratings in future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Regards,

Munya

Casino Guru