The player from Australia deposited 50 but claims the casino hasn't received the funds, despite his bank confirming the transaction. He feels he is being given vague responses and is frustrated with the lack of resolution.
MateMate11 Casino - Player's deposit has not been credited.
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Current status
Waiting for player to reply
6d 6h 29m 50s
MateMate11 Casino
Safety Index 3.1 Very lowCase summary
Discussion
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2 days ago
over 2 weeks ago I deposited 50 but they claim funds hasn't been received and won't credit my deposit all they are doing is running me around in circles with the same robotic answers like contact your bank yet on my end my bank says they received funds instantly thru pay id
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17 hours ago
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17 hours ago
Dear spooky2306,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
