The player from Germany experienced difficulties withdrawing money after wagering the registration bonus. He had fully verified his account but was then required to deposit an additional €47 and wager it three times before he could access his winnings, which he believed was unfair and uncommon among other casinos. The Complaints Team reached a conclusion that the casino's actions were against their Fair Gambling Codex, and the complaint was closed as unresolved. The player was informed that if the casino decided to react, the complaint might be reopened.
Martin Casino - Player's withdrawal is delayed by unfair wagering requirements.
Unresolved
Our verdict
Against fair gambling
Black points: 13
Amount: €47
Martin Casino
Safety Index:HighCase summary
Discussion
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5 months ago
Translation
Hello, I wagered the registration bonus and even had over €200, but the maximum winnings were €50. I fully verified my account. Now they're telling me to deposit as much as I have in my account, i.e. €47, and wager it 3 times.
It's okay if you have to make the minimum deposit, but as much as you have?
No other casino offers this. It's a rip-off.
You earn a long bonus with a 45x wagering requirement just to get ripped off like that.
Maybe you can help me with this.
Also inform the other players so they don't fall for the same scam.
Attached is a screenshot.
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5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
- Have you already made any successful deposits?
Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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5 months ago
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Hello,
I played with the registration bonus, so no deposit was required.
On this page:
https://casino.online/at/bonus/ohne-einzahlung/
With the promo code: PLAYCOOL
When I wagered the bonus and converted it into real money, I verified myself and the chat confirmed that everything was OK.
One day later, the message came that the administration had decided that they could deposit as much as they had in their account and wager it three times. So, in this case, €47. It's clear that they just don't want you to withdraw.
I am registered at many other casinos and there you have to make a minimum deposit and wager.
So it really seems to be a rip-off casino.
Thank you in advance for your support.
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5 months ago
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Hello,
Have you been able to resolve the problem with the casino in the meantime?
Thank you.
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5 months ago
Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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5 months ago
Hello there,
Thank you Samed98 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Martin Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.
Thank you!
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4 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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4 months ago
Hello, dear player and Casino Guru representatives!
We’ve carefully reviewed your case and understand your concern regarding the withdrawal conditions after using the bonus.
In case of a repeated use of no-deposit cumulative bonuses on the Company’s sites (GALAKTIKA N.V., Carrer N.V.) without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 EUR), and to wager the deposit three times. If the user refuses to make a deposit, all received no-deposit cumulative bonuses and all related winnings shall be deemed void.
Best regards,
Martin Casino
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4 months ago
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But I was told to deposit as much as I had in my account. Not the minimum deposit of 10 euros, but in this case 47. I sent them a screenshot.
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4 months ago
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I used the bonus once. People are being ripped off here. You meet the high wagering requirements, drop back to €50, and then you're supposed to deposit the same amount again?
Please warn other players here so that the same thing doesn't happen to them as happened to me.
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4 months ago
Thank you to both parties for the update.
Dear Martin Casino representative, Would it be possible to provide any evidence of repeated use of no-deposit cumulative bonuses on the Company’s sites? Additionally, are players informed in any way that all the casinos belong to the same owner/network and that this rule applies with a warning or a pop-up during the activation of the bonuses? You can forward any information to my email. ([email protected]) Thank you in advance for your cooperation!
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4 months ago
Hello Peter! Evidence was sent to your Teams account.
Best regards,
Martin Casino
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4 months ago
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I'm registered at 100 other casinos and I've never seen this rule.
They're really trying to prevent players from cashing out. If I don't get my money, at least other players should be warned.
I haven't used the no-deposit bonus twice. I'm curious to see the proof.
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4 months ago
Dear Martin Casino representative, We believe this situation is unfair, as the player was not adequately informed about the casino's affiliation with a broader network. This information should be clearly disclosed before registration and gameplay, not revealed unexpectedly afterward. To prevent similar issues in the future, we recommend implementing a pop-up or notification during the registration process or when activating the no-deposit bonus.
Dear Samed98, the casino firmly stands by its decision regarding your case. Due to that reason, we have reached a decision to close your complaint as unresolved. This conclusion was made in light of the fact that we consider the casino’s actions to be Against our Fair Gambling Codex.
We fully understand that this outcome may not provide the resolution you were hoping for, and we truly regret any frustration or inconvenience this may cause. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
I am sorry I could not be of more help on this occasion.
Kind regards,
Peter
