The player from Germany is filing a complaint against Martin Casino regarding a missing €1,000 deposit made on June 18, 2026, via SEPA instant transfer, which has not been credited to his account. Despite providing proof of the transaction from his bank, he has faced five weeks of delays and unsatisfactory responses from customer support.
Martin Casino - Player's deposit has been delayed.
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5d 20h 21m 39s
Martin Casino
Safety Index 7.3 Above averageCase summary
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3 days ago
Translation
Hello Casino Guru Team,
I am filing this complaint against Martin Casino due to a missing deposit of €1,000.
On June 18, 2026, I made a deposit of €1,000 via SEPA instant transfer. The amount was immediately debited from my bank account but was never credited to my casino account.
I'm a loyal customer of this casino and have never had any problems before. However, five weeks have now passed, and customer support keeps stalling me. The casino keeps blaming the payment provider but refuses to resolve the issue or credit the amount.
I have already requested an official transaction confirmation from my bank, which clearly proves that the money has successfully left my account and reached the casino's payment processor, Lartim Limited.
I am uploading the official bank statement in PDF format as proof of this complaint. Since five weeks is an unacceptable processing time for a SEPA instant transfer, I respectfully request your assistance in resolving this matter and that my €1,000 be credited to my account or refunded.
Thank you for your support.
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2 days ago
Important notice:
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2 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
