Mania Casino - Player’s withdrawal is delayed due to KYC verification.

Hi,

Please assist, im trying to withdraw my winnings from this caisno(450 pounds) which i won last Saturday.

They then asked me to fill out kyc which i first failed due to not sending a photo of my card.

They then asked for a copy of my bank statement which i sent 4 days ago.

Since then ive not had any reply, ive spoke with there support chat though the site but they just say please allow time ext (they said it should take 48 hours to complete kyc)

After looking at the casinos reviews im slightly worried , which has led me your site.

If you can help me recovering my funds thatll be great

Thanks ,

[Redacted]

Important notice:

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila