Mania Casino - Player's withdrawal is delayed.

I won money after wagering a £20 bonus after depositing my own funds. The casino said I had wagered and I had winnings of approximately £500. I withdrew 500 and it took so long that the withdrawl expired. Then on the 22nd of June I submitted a withdrawl request of £480 thinking that maybe if if was under 500 it may be easier to withdraw. I have been waiting since then but keep on getting the same message of workloads. I am kyc verified.

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Dear Bubbie74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• What payment method did you use for the withdrawal? Is it the same method for your deposits?
• Have you contacted customer support for the cancellation of your previous withdrawal and the progress of your current one? Please post screenshots for any relevant communication.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean