Mania Casino - Player experiences delayed withdrawal processing.

Waited 13 days so far for my withdrawal to be paid. Excuses made are high workloads and not heard back from relevant department.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the withdrawal request with the status visible as evidence? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello.

Yes I have made 1 successful withdrawal.

Yes I can confirm that I have passed the KYC verification.

Yes the winnings were accumulated on the back of a bonus. I actually deposited £150. My Withdrawal amount is £201.13.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Zerogreen64,

My name is Karla and I will be assisting you with your case. I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I will contact the Mania Casino team via email about your complaint and invite their representative to join this conversation, so we can address your complaint officially and work on resolving it together.

Please be patient while we reach out to the casino — I will update you here as soon as I receive any response from their side.

Thank you for your understanding and cooperation.

Best regards,

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zerogreen64,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla