Maldi888 Casino - Player’s funds are inaccessible due to maintenance.

From last night I have done deposit the app which is having money were not able to play or do withdrawal they claim to say they have a maintenance update and they are doing full recovery and maintenance

Dear mohamed7204010,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Maldi888 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Is your account verified?
• Have you deposited or withdrawn funds from the casino previously?
• Have you contacted support and asked for assistance? Have you received a response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I been playing at maldibet almost 3 or 4 months and yes my account is verified...I had done deposit and withdrawal before...I had connected live support of maldibet yesterday till afternoon and they told a maintenance in ongoing and they don't know when will the maintenance will be done just said as soon as possible but now they are not active and are not available in live support neither they reply or give any update about the situation.

If there is a maintenance and recovery ongoing in maldibet casino I believe my fund will be withdrawal

Thanks for your reply and explanation of the situation.

Have you received an update from the casino regarding the withdrawal of your winnings since your reply?

Please let me know.

No haven't received any updates or any kind of reply from the casino yet

Dear mohamed7204010,

Could you please share with me your communication with the casino representatives regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I am sorry to say I am unable to get or get screen shot of the conversation because now the site is not available and I am unable to see the the chat I had with them

Thank you very much, mohamed7204010, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello mohamed7204010,

I'm Michal, and I have taken over your complaint. I have reviewed your case, but since the casino's webpage is unavailable despite my trying to access it via various IP addresses, there is a significant limitation on how, or if, I'll be able to help.

That said, I’ll make every effort to get in touch with the casino team to shed more light on the matter.

We would like to invite Maldi888 Casino to join the conversation.

Dear Maldi888 Casino,

Could you kindly inform us of the estimated completion time for the maintenance so that players can regain access to their funds?

Alternatively, is there another method available for disbursing the funds to the players?

If you would rather communicate through email, please feel free to contact me at michal.k@casino.guru

Maldibet response we need answers for all these days the deposit I had done I was not able to play with the fund or either way to withdraw the fund now the maldibet platform is not available to login or to use

Do you think maldibet will respond I don't think if they would they would have now replied or solved the case

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mohamed7204010,

We had no direct contact with anyone from the Maldi888 Casino team in our system, and I have tried to access the casino's webpage on multiple occasions on various days from multiple IPs, but unfortunately, I was not able to.

I've checked the availability of the Maldi888 Casino webpage via various services on multiple occasions, but it always came up like this:

Unfortunately, I was not able to get any valid contact on the casino team, and they have not contacted us either. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino was operating without a valid license and didn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru