The player from Romania reports that MagnumBet RO has permanently closed his account and is unfairly withholding his deposit of 750 RON. He attempted to comply with KYC requests but was given a generic reason for the closure without specifics. He seeks the return of his initial funds.
Magnumbet Casino - Player's account has been closed and funds withheld.
Opened
Current status
Waiting for player to reply
3d 0h 41m 38s
Magnumbet Casino
Safety Index 7.4 Above averageCase summary
Discussion
Public
Public
4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magnumbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- Which payment method have you used for deposits?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
