The player from Romania reported that MagnumBet RO had permanently closed his account and was unfairly withholding his deposit of 750 RON. He had attempted to comply with KYC requests but was given a generic reason for the closure without specifics. He sought the return of his initial funds. We were unable to resolve the issue due to the player's lack of response to our requests for further information and evidence. Consequently, the complaint was closed at that time, with the option for the player to reopen it by resuming communication.
Magnumbet Casino - Player's account has been closed and funds withheld.
Closed
Our verdict
Player stopped responding
Amount: 750 lei
Magnumbet Casino
Safety Index 5.8 Below averageCase summary
Discussion
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magnumbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- Which payment method have you used for deposits?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear GEGEgh11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Thanks for your reply.
I apologize; however, I haven't received any message from your registered email address, or I couldn't associate any previously received email with your complaint.
Please send any evidence of the incident to my email at tomas@casino.guru
I apologize for the inconvenience.
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3 weeks ago
Dear GEGEgh11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
