The player from Serbia has two pending cryptocurrency withdrawals totaling 68,500.00 din that have not been processed, and her account has been suspended without prior warning or explanation. She demands an immediate explanation for the suspension and timely processing of her withdrawals.
Magneticslots Casino - Player’s account has been closed with pending withdrawals.
Resolved
Our verdict
Case closed
Amount: 68,500 din
Magneticslots Casino
Safety Index 7.1 Above averageCase summary
Discussion
Public
Public
7 hours ago
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Public
Public
7 hours ago
Dear Ledger96,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you pass the account verification before you lost access to the account?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
Public
Public
7 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ledger96,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
